View Cart | Call Us on 01326375120

Terms and Conditions

TERMS & CONDITIONS

Hassle free returns!

We at Care4dogsonthego pride ourselves on our personal customer service and also on the quality of our products, always taking into consideration the care and comfort of all dogs when making our selections.

We understand however that there may be occasions when you find that what you have ordered is not quite right for your needs.  So if for whatever reason you are not completely satisfied with your purchase then we offer a no hassle returns policy.

We do our best at Care4dogsonthego to advise you on correct sizes, but it is difficult to get it right every time because even within the same breed dogs do vary in shape and size.

If when you receive the goods you find that the size or style is not right for your dog then we are only a phone call or an email away.  We are more than happy to offer you an exchange for a different size, style, or a different product. If you prefer we can arrange a refund, this will not be a problem.

All we ask is that you please notify us within 2 days of receipt of goods and simply return the item to us within 7 days.  Once we have received the item we can then organise either an exchange or a refund.

The item returned must, however, be clean, unused and in its original undamaged packaging with labels still attached, and it goes without saying it must be minus any doggy hairs!

Unfortunately we cannot accept a returned item unless it meets the above conditions, as we ourselves would not be able to re-sell it. I’m sure you will appreciate this.

Although we offer a refund or an exchange, unfortunately we cannot refund postage unless the item is faulty. You will be responsible for all postage costs incurred.  We would also recommend that you return goods using sign for delivery as we would not be able to issue a refund or exchange if the goods do not arrive.

Refunds would normally be via your purchasing card and would be through the Sage Pay secure on-line gateway. (Care4dogsonthego does not at any time have your card details)

Sale Purchases We are sorry, but we are unable to accept a return on an item bought in a sale unless of course the item is faulty. (I’m sure you will appreciate that this is standard retail practice)

We want to make your experience of shopping with us a pleasant one, making it as simple and easy for you as we can.

Return address: 2 River View, Flushing, Falmouth, Cornwall, TR11 5TN

Delivery

If your order is placed by mid-day Monday to Friday we do our very best to post it the same day.  We try to keep our post and packaging costs as low as possible, using Royal Mail or our preferred courier. Our standard delivery rates are based on size and weight and will be shown at the checkout point.

We deliver to Europe and the rest of the world, prices will show at the shopping trolley.

Contact us

Care 4 Dogs On The Go
2 River View,
Flushing,
Falmouth,
Cornwall,
TR11 5TN

tel: 01326375120